Reports and File Uploads

Incident Report for Catalyst Education

Resolved

This incident has been resolved.
Posted Feb 20, 2023 - 11:27 CST

Monitoring

A fix has been implemented we are continuing to monitor user experience.
Posted Feb 20, 2023 - 11:10 CST

Update

Filestack has identified the issue and has implemented a fix. We expect service to return to normal by 11am (CST).
Posted Feb 20, 2023 - 10:39 CST

Identified

The issue has been identified. The external service used for file uploads and viewing, Filestack, is experiencing degraded service. Labflow users may experience issues with file previews and uploading files within reports.
Posted Feb 20, 2023 - 10:32 CST
This incident affected: Filestack Service (File Conversions).