Spark/Labflow Outage Incident (Partial)

Incident Report for Catalyst Education

Resolved

This incident has been resolved.
Posted Dec 09, 2025 - 18:38 CST

Update

We are continuing to work on a fix for this issue.
Posted Dec 09, 2025 - 18:04 CST

Identified

At 4:47PM (CST) on 12/9/2025, Students started experiencing failures of file uploads. This impacts report assignments that required file uploads such as images or PDFs.

We have identified the problem and our engineering team is working with the cloud file upload provider to resolved this issue.
Posted Dec 09, 2025 - 18:04 CST
This incident affected: Filestack Service (File Uploads, File Upload Client/Picker).